Delaware Hospice provides the highest quality hospice and healthcare services and serves as a trusted community partner in end-of-life education and support.
At Delaware Hospice, we believe it is important to have a stated purpose and we strive to live our mission each and every day. How We Live Our Mission. We want to communicate our values and our unwavering commitment, so that our patients and their families understand who we truly are and the level of care they can expect.
Our purpose is to foster dignity, peace and comfort during a person’s final days while providing the highest quality hospice and healthcare services and serving as a trusted community partner in end-of-life education and support.
We are deeply committed to the people and communities of Delaware. We have developed these core service promises to guide our actions and express our values.
To Patients & Families
We’ll visit you in person, wherever you wish, within four hours of contacting us. If you need to speak to a nurse after regular business hours or on the weekend, your call will be returned within 15 minutes.
With generous donations and volunteer support, Delaware Hospice, as the only not-for-profit hospice in Delaware, will adhere to its mission of providing high quality hospice and healthcare services.
We will serve as a resource to the community by offering unique programs, even beyond traditional hospice care, such as Delaware Transitions, a program for those coping with a serious illness to receive non-medical guidance and resources. Delaware Palliative works with patients and families to provide symptom management while providing comfort, clarity, choice, and connections through home visits.
Delaware Hospice will provide comfort and support to the entire family while their loved one is in our care and bereavement for up to 13 months or as long as needed.
A staff member will discuss our unique children’s program, New Hope, to assist in preparing and coping with a loss of a loved one. We work together to help your child and family find the support they need during this sensitive time.
Our commitment to highest quality care is evidenced by the fact that 96% of our patients’ pain is controlled within 48 hours upon admission to Delaware Hospice.
We will provide education to your billing department to guide them through the payment process in order to decrease Medicare denials.
To Long Term Care Professionals
We will provide the CNA’s weekly visitation schedule in advance, so your resident can receive the personal care they deserve and you are kept well informed.
Your check will be mailed within 30 business days of receiving your room and board invoice, ensuring prompt reimbursement for your residents.
To Discharge Planners and Hospitals
Our priority is to respond immediately to your call and work closely with you to handle all details of the discharge to assure a smooth transition of care to the patient’s home, assisted living facility, nursing home or the Delaware Hospice Center.
To Our Community
We will demonstrate corporate responsibility and dedication to the community: As Delaware’s only community-based, not-for-profit hospice, all service and resource allocation decisions will be made by committed management and Board of Trustees who are members of your local community.